Return & Refund Policy

Thank you for choosing Ecobright Lanka (Pvt) Ltd. We value your trust and strive to deliver high-quality, reliable sustainable energy products and hardware. If you are not completely satisfied with your purchase, we are here to assist you through our return and refund guidelines.

1. Return Eligibility

• Returns are accepted within 7 calendar days from the date you receive your order.

• To be eligible for a return, the item must be unused, uninstalled, undamaged, and in the exact condition you received it.

• The product must remain in its original factory packaging, including all manuals, hardware, accessories, warranty cards, and serial numbers.

2. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable:

• Products that have been installed, wired, altered, or used.

• Custom-ordered or specialized renewable energy systems built to custom specifications.

• Clearance, promotional, or discounted final-sale items.

• Damage caused by improper handling, lightning, electrical surges, or unauthorized third-party installation.

3. Damaged or Defective Goods

We inspect our items thoroughly prior to dispatch. However, if your item arrives damaged or defective:

1. Contact our support team within 24 to 48 hours of delivery via WhatsApp or Phone at +94 70 208 9982.

2. Provide photos/videos of the damaged item and packaging along with your invoice number.

3. Upon verification, we will arrange a replacement, repair, or issue a refund depending on product availability and fault assessment.

4. Exchanges

If you wish to exchange a product for another model or specification, please contact us within 7 days of receipt. Product exchanges are subject to stock availability and price adjustments. The customer is responsible for any price differences and transportation fees involved.

5. Return Shipping Costs

• Customer Responsibility: You will be responsible for paying your own shipping/courier costs for returning the item unless the return is due to an error on our part (e.g., incorrect or factory-defective item sent).

• Shipping and handling fees paid during the initial purchase are non-refundable.

6. Refund Processing Time

• Once your returned item is received and inspected by our technical team, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed via bank transfer or back to your original payment method within 5 to 7 business days.

7. Contact Us

For return requests, claims, or queries regarding refunds:

• Company: Ecobright Lanka (Pvt) Ltd

• Registered Address: 496 C, Kumburuwaththa, Batapola, Sri Lanka

• Main Branch / Office: 140/5, Senanayake Rd, Kapuhempala, Galle, Sri Lanka

• Phone / WhatsApp: +94 70 208 9982

• Email: info@ecobrightlanka.com